Privacy Policy
1. Introduction
This Privacy Policy describes how Soulfull Productions, LLC ("we," "us," or "our"), operating as Soulfull Productions, collects, uses, and protects personal and project-related information. It applies to data gathered through our website, email and phone communications, on-set or on-location production activities, and the delivery of creative media production services.
2. Data We Collect
We may collect the following categories of information:
- Client & Contact Information: Name, email, phone, company, billing address, and payment details needed to contract and invoice for production work.
- Website & Analytics Data: Device and usage information from our site via cookies and similar technologies (e.g., IP address, browser type, pages viewed).
- Production & Project Data: Briefs, scripts, brand assets, review comments, file transfers, and—when you share them—materials such as talent or location contacts needed to execute a production. Footage or audio we capture may depict identifiable individuals when that is inherent to the project; handling of such content is governed by your agreements with us and applicable law.
3. How We Use Your Data
We use collected information to:
- Plan, produce, edit, and deliver video, audio, and related creative services.
- Manage accounts, send estimates and invoices, and communicate about schedules, reviews, and deliverables.
- Maintain internal records, improve our workflows, and—with consent where required—share relevant portfolio or promotional use of completed work as permitted in your SOW.
- Comply with legal obligations and enforce our terms of service.
- Operate and improve our website and, where allowed, our own marketing.
4. Data Security
Soulfull Productions, LLC maintains technical and organizational measures to protect client and project data from unauthorized access, alteration, or disclosure. Access to production files, contracts, and personal data is limited to personnel and trusted contractors who need it to perform their duties. We use secure storage, access controls, and reputable file-transfer tools appropriate to the sensitivity of the material.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service Providers: Such as payment processors, cloud storage, payroll, or specialized post-production partners, under confidentiality obligations.
- Legal Requirements: When required by law or when we reasonably believe disclosure is necessary to protect the rights, property, or safety of Soulfull Productions, LLC, our clients, crew, or the public.
6. Your Data Rights
You have certain rights regarding your personal data, including the right to access, correct, or request the deletion of your information. To exercise these rights, please contact us using the details provided below. Please note that we may need to retain certain information for record-keeping purposes or to complete transactions.
7. Cookies Policy
Our website uses cookies to enhance user experience and analyze site traffic. Cookies are small text files stored on your device. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have questions about this Privacy Policy, contact us at [email protected] or write to Soulfull Productions, LLC, 10109 Jepson, St. Louis, MO 63137.